For support please call (815) 776-9465

Hourly Support & Troubleshooting

Business Hours Support: $120.00/hour Monday through Friday, 9am to 6pm U.S. Central Time

After Hours Support: $205.00/hour Off hours, weekends, and holidays.

Long Term Support Options

(Choose only one. Prices are based on full payment at the start of the twelve month period)

High-End 24 Hour Support: $15,900.00

  • Twenty-four hours a day, seven days a week
  • Initial security audit and lock down
  • Choice of qmail installation package suite from our prices page and conversion from existing mail server
  • Monthly system audit and tuning
  • Email server alert system to on-call technician
  • Five access lines, paging, email, and (efnet IRC) chat support
  • Immediate support response (60 minutes)
  • 100 emergency support incidents
  • Significant upgrades to programs, maintenance, and security issues

24 Hour Support: $7,200.00

  • Twenty-four hours a day, seven days a week
  • Initial security audit and lock down
  • Choice of qmail installation package suite from our prices page
  • Five access lines, paging, email, and (efnet IRC) chat support
  • Immediate support response (60 minutes)
  • 50 emergency support incidents
  • Significant upgrades to programs, maintenance/tuning, and security issues

Standard Support Package: $6,000.00

  • Business hours phone maintenance 9am to 6pm U.S. Central Time M-F (4 hour response time or next business day after 3pm)
  • Initial security audit and lock down
  • Choice of qmail installation package suite from our prices page
  • Five access lines, paging, email, and (efnet IRC) chat support
  • 30 emergency support incidents
  • Significant upgrades to programs, maintenance/tuning

Minor Support Package: $3,780.00

  • E-mail support 9am to 6pm U.S. Central Time M-F (24 hour response time)
  • Choice of qmail installation package suite from our prices page
  • Five access lines, paging, email, and (efnet IRC) chat for reaching us for priority support that is billed at the current hourly rate

Upgrade Services Package: $1,550.00

  • Installation of significant upgrades to your server over the next 6 months
  • Choice of qmail installation package suite from our prices page
  • Any additional qmail installations receive a $100 discount
  • Five access lines, paging, email, and (efnet IRC) chat for reaching us for priority support that is billed at the current hourly rate

To begin your installation, we require that our order form be completed and submitted via FAX to Inter7 at (815) 776-9488. Primary information is company and credit card information. Any technical questions regarding your server information can be confirmed at the start of your installation.

NOTE 1 Depending on the number of domains and users and the complexity of aliases and forwards, some larger email sites may be charged for conversion time that exceeds fifteen hours.
NOTE 2 We will configure the alert system to page our offices if your mail server goes down. This will include configuration for three alerts to send to your staff such as performance delays, capacity limits, and queue bottlenecks.
Copyright © 2012